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** Silvia Puglisi, Ph.D., Privacy Researcher **

Experience

System Engineer

  • Tor Project
  • 2016 - present
  • Ford Foundation / Media Democracy Found Tech Exchange Fellow

Technical Architech

  • Fablabbcn
  • 2015 - 2016, Barcelona, Spain
  • Fab labs provide widespread access to modern means for invention. They began as an outreach project from MIT’s Center for Bits and Atoms (CBA), and became into a collaborative and global network. You can find more information about Fab Labs on the Fab Foundation Website.

Software Engineer

  • Ztory
  • 2014 - 2015, Barcelona, Spain
  • Ruby on Rails development. Ztory is a Swedish startup founded in 2013 that gives readers access to an ever growing stockpile of fresh publications for a fixed monthly price. Our mission is to give millions of people unlimited access to publications and help publishers find new audiences.

Software Engineer

  • 3Scale
  • 2013 - 2014, Barcelona, Spain
  • Ruby on Rails development for a high performance system with focus on excellent usability.

Enterprise Engineer

  • Google
  • 2011 – 2012 Dublin, Ireland
  • Support and account management to Google Apps users worldwide.
  • Identify and escalate bug reports, proactively identify customer problems, and develop creative solutions to maximize the adoption of Google Apps in organisations.
  • Monitor customer feedback and drive programs to improve client satisfaction.
  • Work with product and engineering teams to translate customer needs into a better product experience.
  • Develop and implement processes and infrastructure to scale customer-facing operations.</p>

Corporate Operations Engineer

  • Google
  • 2009 – 2011 Dublin, Ireland
  • Maintaining, designing, diagnosing, troubleshooting and/or updating user facing services.
  • Interacting with stakeholders and customers to identify requirements.
  • Testing and reviewing hardware and software; participating in researching technical solutions.
  • Supporting remote offices, acting as main point of contact for the remote users.
  • Experience with deployment of new systems and services, infrastructure (hardware/software) support and project management.
  • Experience organizing large scale events and providing events support.</p>

Field Engineer

  • Google
  • 2007 – 2009 Milan, Italy
  • IT management for 5 offices spread across Europe.
  • Deploying, testing and researching technical solutions.
  • Extensive field experience and project management background in deploying new services, infrastructure, and opening new office spaces, In Europe, the Middle East, North and South America.
  • Organising events and providing events support.
  • Designing technical training material and providing support for internal users and external customers.
  • Extensive experience providing and managing technical support to users and customers. .
  • Developing and implementing processes and infrastructure to scale customer-facing operations. Monitor customer feedback and drive programs to improve client satisfaction.</p>

Education

  • B.S., Computer Engineering, Politecnico di Milano, 2007
  • M.S., Management of Information Systems, Trinity College Dublin, 2012
  • Ph.D, Privacy and Information Security, Telematics Engineering, Universitat Politècnica de Catalunya, 2017

Skills

  • Software Engineering
  • System Engineering
  • Information Privacy
  • Paddle Surfing