** Silvia Puglisi, Ph.D., Privacy Researcher **

Experience

Fablabbcn
2015 - 2016, Barcelona, Spain
Fab labs provide widespread access to modern means for invention. They began as an outreach project from MIT’s Center for Bits and Atoms (CBA), and became into a collaborative and global network. You can find more information about Fab Labs on the Fab Foundation Website.

Ztory
2014 - 2015, Barcelona, Spain
Ruby on Rails development. Ztory is a Swedish startup founded in 2013 that gives readers access to an ever growing stockpile of fresh publications for a fixed monthly price. Our mission is to give millions of people unlimited access to publications and help publishers find new audiences.

3Scale
2013 - 2014, Barcelona, Spain
Ruby on Rails development for a high performance system with focus on excellent usability.

Google
2011 – 2012 Dublin, Ireland
Support and account management to Google Apps users worldwide.
Identify and escalate bug reports, proactively identify customer problems, and develop creative solutions to maximize the adoption of Google Apps in organisations.
Monitor customer feedback and drive programs to improve client satisfaction.
Work with product and engineering teams to translate customer needs into a better product experience.
Develop and implement processes and infrastructure to scale customer-facing operations.

Google
2009 – 2011 Dublin, Ireland
Maintaining, designing, diagnosing, troubleshooting and/or updating user facing services.
Interacting with stakeholders and customers to identify requirements.
Testing and reviewing hardware and software; participating in researching technical solutions.
Supporting remote offices, acting as main point of contact for the remote users.
Experience with deployment of new systems and services, infrastructure (hardware/software) support and project management.
Experience organizing large scale events and providing events support.

Google
2007 – 2009 Milan, Italy
IT management for 5 offices spread across Europe.
Deploying, testing and researching technical solutions.
Extensive field experience and project management background in deploying new services, infrastructure, and opening new office spaces, In Europe, the Middle East, North and South America.
Organising events and providing events support.
Designing technical training material and providing support for internal users and external customers.
Extensive experience providing and managing technical support to users and customers. .
Developing and implementing processes and infrastructure to scale customer-facing operations. Monitor customer feedback and drive programs to improve client satisfaction.

Education

B.S., Computer Engineering, Politecnico di Milano, 2007
M.S., Management of Information Systems, Trinity College Dublin, 2012
Ph.D, Privacy and Information Security, Telematics Engineering, Universitat Politècnica de Catalunya, 2017